Privacy Policy

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The content and data found on this website, including images and text, are property of Catherine Hope Foundation (CHF) and may not be redistributed, copied or modified without express written permission.


Using images found on Catherine Hope Foundation (CHF) website, without the prior written permission of Catherine Hope Foundation (CHF) is strictly prohibited. Such activity could result in legal action. Decisions regarding use may be revised or rescinded without prior notice.


Catherine Hope Foundation (CHF) is committed to protecting the privacy of the children and adults living in communities where Catherine Hope Foundation (CHF) works. As part of this commitment, Catherine Hope Foundation (CHF) strictly prohibits the use of the child photographs used in this website for any other purpose, personal or commercial.


The donation/grant we receive will be used for the intended purpose and the donor can anytime request for a report on usage of the donation/grant made for the projects/activities they donated for. However, we may not display all the information related to beneficiaries in order to protect their privacy.


While Catherine Hope Foundation (CHF) makes every effort to provide accurate information, the content provided on the website is “as is” and Catherine Hope Foundation (CHF) makes no warranties regarding the content on the website. Catherine Hope Foundation (CHF) will not in any way be held responsible for any damages or loss arising out of the use of the information on the website.


Catherine Hope Foundation (CHF) website may contain links to other sites. Catherine Hope Foundation (CHF) is not responsible for the privacy practices or the content of external websites.


Privacy Policy:


Catherine Hope Foundation (CHF) is committed to protecting your privacy. Any information you supply us will be held by us alone and used to communicate with you about Catherine Hope Foundation (CHF)’s work.

Resale or disclosure of information

Catherine Hope Foundation (CHF) does not sell, rent, loan, trade, or lease any personal information collected by our website, including email lists, to any other organisations.


Information we collect

Personal Information, which is uniquely identifiable to you, such as your name, address, email address, phone number and other personal information that is not otherwise publicly available.

Using certain features of our website may require that you provide us with your personal information. For example, our website may include the following features:

  • Surveys
  • Donation form
  • Newsletter opt-in
  • Mobile alert sign-up (SMS)
  • Volunteer sign-up
  • Beneficiary request
  • Contact us (email)
  • Contests/Sweepstakes
  • Public forums (e.g. message boards)


To use these features, we may require you to provide your email address, mobile number, name and/or address and certain demographic information (e.g., gender, age, income level, etc.). When you give us your personal information to use the features above, you expressly consent to our collection, storage, use and disclosure of this information as described in this Privacy Policy.


How we use your Information?

We may use your personal information to communicate with you through website, email, SMS, WhatsApp and call about:

  • New campaigns on our website;
  • New project appeals or updates,
  • New contests;
  • News that we think may interest you about us;
  • Website layout and analysis

Responses to your questions/comments to us

We may use your demographic information for in-house statistics, advertising, promotions and marketing target information.


If at any time you would like to unsubscribe from marketing and/or service email communications from Catherine Hope Foundation (CHF) please email us at with your request or you can click the ‘unsubscribe’ link that will be given in the email footer.


Privacy of our email lists

Individuals who join our mailing lists via our website, mobile applications or through our campaigning engagements are added to our email database. We do not sell, rent, loan, trade, or lease the addresses on our lists to anyone.



Cookies are text files placed on your computer to collect standard internet information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. It may also be used for the purpose of running re-marketing adverts to you about our products and services. You can set your browser not to accept cookies and can also remove cookies from your browser. However, if you do, some features on our website may not function as a result. You can find out more information about cookies and how to remove cookies by visiting or


How and where we store your data?

We only keep your data if we have a valid legal reason to do so and will only keep it for as long as we need to in order to fulfil our contractual or legal obligations or for as long as we have your permission to keep it. We will conduct an annual review to determine if we need to keep your data. Your data will be deleted if we no longer need it to maintain our obligations or if you have requested that we delete it.


Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”).  If we do store or transfer data outside of the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would within the EEA and under the GDPR.


Data security is of great importance to us. We take steps to protect your data by using data encryption on our websites and applications. Our website is hosted in US and are monitored 24/7/365. The servers where they are stored includes firewall protection and secure monitoring software which generates alerts in the event of a hack attempt or the detection of malware.



You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all of your personal information, please email us at


We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Contact us

If you have any questions at all about our privacy policy, please email us:


Our Refund Policy:

For all online transactions and credit card payments, in case a donor changes his/her mind and decides to get a refund, or for any erroneous/repeat transactions, on receipt of request made for refund from the donor, after verifying/confirming the request, we will make the refund by reversing the transaction through our bank or the payment service provider. The charges for the refund would be borne by us in case of wrong deductions or error transactions. The refund process may take a maximum of 7 to 10 working days from the day we receive the confirmation/completion of request verification and credit the amount to the customers bank account.